Warranty Policy

This warranty policy applies to all Daolar products purchased in EU countries and complies with EU consumer protection laws and regulations.

1. Warranty Period

Daolar provides a 2-year warranty from the date of purchase.

2. Warranty Coverage

This warranty covers malfunctions caused by defects in materials or workmanship.

3. Warranty Process

Step 1: Contact Customer Service

If you believe the product is defective, please contact our customer service team via email at support@daolar.com and provide the following information

  • Order number
  • Description of the issue
  • The solution you want（Option 1 or Option 2）

Solution Options:

1.Option 1: Return the product to our repair warehouse. Our engineers will repair the item and send it back to you once fixed. The buyer is responsible for return shipping costs, while the seller covers the shipping cost for sending the repaired product back.

2.Option 2: Provide a video of the issue as requested for seller verification. If the seller confirms the product is non-functional, we will send a new one as a replacement. The buyer does not need to return the original product. If replacing a specific component resolves the issue, we will send the replacement part, and the product will still be covered under the 2-year warranty. (see Section 4)

Note: If the provided video does not meet the requirements twice, we will no longer support replacing the product with a new one but will instead repair the original item.

 

Step 2: Evaluation and Resolution

1.Option 1: We will provide a return address. Once the customer returns the product, they must promptly inform us of the tracking number.

2.Option 2: Our customer service team will evaluate the provided video evidence and determine the cause of the issue.

If the issue is covered under warranty, we will offer the following solutions:

  • Defects that don't affect functionality: Partial compensation
  • Replaceable components: We will send you replacement parts free of charge.
  • Non-replaceable components: We will replace the product with a new one.
    • For orders older than 1 year: You will need to pay a shipping fee of €20.

 

4. Buyer’s Burden of Proof

Under EU law, you are required to provide evidence that the product is faulty. To do so, you must provide clear video evidence. Choose the correct recording steps based on the product issue or consult customer service for guidance.

Video Recording Guidelines
① Charger Does Not Power On, Screen Shows Moisture Inside
  • Connect the charger to a power source and the charger screen and indicator light appear, wait for 5 seconds.
  • Then connect the charger to a car and demonstrate that it does not support charging the car. Show the car charging port lighting up red, wait for 5 seconds.
  • Connect the original charger or another electrical device to the same power outlet to demonstrate that other devices work. This proves the power outlet is functional. If no suitable device is available, use a voltage tester and record the process.

Summary: The video must show that the charger does not power on, cannot charge the car, and that the power outlet is functional.

 

② Charger Exhibits Abnormal Charging (No 3-Phase Support, Leakage Protection, 0A Current)
  • Connect the charger to a power source without connecting it to the car. Show the charger screen and indicator lights, wait for 5 seconds.
  • Then connect the charger to the car and show the changes in the car charging port indicator lights, wait for 5 seconds.
  • If the car’s dashboard display shows charging information, please display it. We want to know what the car indicates.
  • Finally, and most importantly: Show the charger screen and indicator light changes, wait for 5 seconds.

Summary: The video must clearly show the charger screen content, as we rely on it to diagnose the issue.

 

5. Exclusions

The following situations are not covered under warranty:

  • Long-term storage in a humid environment can cause water leakage
  • Human damage, such as drops, crushing, liquid ingress, etc.
  • Unauthorized repairs or modifications

  • Normal wear and tear.

6. Your Rights

This warranty policy does not affect your statutory rights under EU law, including but not limited to:

  • The right to terminate the contract with the seller.
  • The right to request a price reduction or free repair.

7. Contact Us

If you have any questions about this warranty policy, please contact us via:

  • Email: support@daolar.com

We strive to provide you with high-quality products and services. Thank you for choosing Daolar!

Please note: This warranty policy applies only to EU countries. Warranty policies in other countries/regions may vary. Please refer to local laws and regulations.